Shipping & Returns
Delivery and Shipping
Since all of our products are artisan quality made by small family studios, we carry a small, specialized inventory. We update our inventory weekly and items on our web site are in stock. We pack your purchase within 24 hours of receiving your order. Free gift packaging is available for most items, however, gift boxes are not available for some of our larger glass and ceramic pieces.
For certain items we can accept special orders which take take 8-12 weeks. We will do all that we can to make the waiting period as short as possible and keep you informed of the status of our order.
All items are shipped from Seattle, Washington, please account for shipping time of 5 business days to the East Coast.
Shipping costs for standard UPS ground within the continental United States are as follows:
- For orders up to $100.00, shipping is $12.00
- For orders greater than $100.00, shipping is 15% of the order total (less any tax)
Shipping to Alaska, Hawaii may require additional shipping charges and orders shipped to Canada are also subject to Canadian customs fees which are the responsibility of the customer. Rush shipping is available but is approximately 4-5 times more than standard ground shipment.
For shipping to Alaska, Hawaii and internationally, please contact us via email and we will discuss shipping costs and arrange for your order.
We offer full refunds if product is returned within 7 days of receipt and store credit up to 30 days of receipt of merchandise. To arrange a return, please call us at 877.242.9121 or contact us via email at firstname.lastname@example.org. Should you need to return any of your purchases, please be careful when shipping back the merchandise. Use all original packaging material, just as you received it.
It does not happen often, but should a shipment arrive damaged you must contact us within 7 (seven) days from merchandise receipt. We will place the insurance claim with UPS, and exchange/replacement merchandise will be promptly sent to you! S&H Costs are not refundable. Gift Certificates are issued when the merchandise, received as a gift, is returned by the recipient.
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